Privacy Policy

Effective Date: September 10, 2024 Last Updated: September 10, 2024 This Privacy Policy (“Policy”) describes how Tutorlii (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information of users (“you,” “your”) when you use our platform and services, including our website, mobile applications, and any other services provided by Tutorlii (collectively, the “Services”). We are committed to ensuring that your privacy is protected and that we comply with all applicable privacy laws and regulations, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in the European Union, and applicable privacy laws in the United States. By using our Services, you agree to the terms of this Policy. If you do not agree with these terms, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We may collect the following categories of personal information from you:

• Identification Information: Name, address, email address, phone number, date of birth.
• Payment Information: Credit/debit card details, bank account information, billing address.
• Location Information: Geolocation data to facilitate location-based matching between tutors and families.
• Profile Information: Photographs, educational background, tutoring experience, subject expertise, and other relevant details provided by tutors and families.
• Communication Information: Messages, emails, or other communications between you and other users, as well as between you and Tutorlii.
• Ratings and Reviews: Feedback provided by users regarding the quality of tutoring services or other experiences on the platform.

1.2 Non-Personal Information

We may also collect non-personal information such as browser type, IP address, operating system, device type, and usage data about how you interact with our Services.

1.3 Sensitive Data

In certain cases, we may collect sensitive data, such as health information, to cater to specific educational needs. We will obtain your explicit consent before collecting and processing such data.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Service Provision: To facilitate connections between tutors and families, process payments, manage accounts, and provide customer support.
• Personalization: To customize your experience on the platform, including location-based matching and criteria-based searches.
• Communication: To send you notifications, updates, promotional materials, and respond to inquiries.
• Security: To ensure the safety and security of our platform and users, including fraud detection and prevention.
• Legal Compliance: To comply with legal obligations, including data protection regulations, and to respond to legal requests or claims.
• Improvement of Services: To analyze and improve our Services, including research and development.

3. How We Share Your Information

We may share your personal information under the following circumstances:

• With Other Users: To facilitate interactions and connections, such as sharing profiles, ratings, and communication between tutors and families.
• With Service Providers: We may share information with third-party service providers who assist us in operating our Services, processing payments, conducting analytics, and other functions.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

6.1 Access and Correction

You have the right to access and correct your personal information held by us. You can update your account information directly through the platform or contact us to request corrections.

6.2 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.3 Data Deletion

You have the right to request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

6.5 Object to Processing

You may object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.

6.6 Lodging Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your jurisdiction, including the United States, Canada, and the European Union. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

8. Children’s Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated Policy on our website and update the “Last Updated” date at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Tutorlii Email: [email protected] Phone:  By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue using our Services immediately.